Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Shipping time might vary depending on location, shipment method and other factors.  We use Australia post standard and express services in both Australia and Internationally.
  

Shipping cost:

• Charges for shipping will depend on your chosen delivery method and country. Full price will be displayed at checkout. 
  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via direct bank deposit in Australia only.

Your 100% satisfaction is important for us. We offer a 10-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 10-day Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@mrparts.com.au with the subject 'Returns' and include your order number, name and the reason for the return.
• Goods must not be returned and will not be accepted without contacting us prior to you returning.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations (items lost in transit from the customer back to Mr Parts will not be the responsibility of Mr Parts).
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit for the item only will automatically be applied to customer's credit card or original payment method shortly after.  Where customer has changed their mind or ordered incorrectly, the initial shipping charges will not be credited.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout" or the shopping basket icon. Follow the instructions by providing us with delivery information and select payment method the for goods.

Our support team is always happy to guide you at any step!